Refund And Returns Policy
At Arts Fashion House, we value your satisfaction and aim to provide a seamless shopping experience. If the product(s) is unsuitable, we offer a straightforward refund and returns policy to ensure your peace of mind.
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Eligibility
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To be eligible for a refund or return, the item(s) must be unused, in their original packaging, and returned within 7 days from the date of purchase.
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Return Process
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To initiate a return, please contact our customer service team at artsfashionhouse@gmail.com with a picture of the product(s).
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Initiation must occur within 7 days.
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Once approved, securely package the item(s) to be returned and email a copy of your original order confirmation or receipt to our customer service at artsfashionhouse@gmail.com
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Ship the item(s) back to us using a trackable shipping method to ensure safe delivery.
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We will only be liable for the cost of return to our facility as long as the product(s) is defective or incorrect. In all other circumstances the customer will bear the cost of return to our facility.
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Refunds
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If your return is approved, we will process a refund to the original method of payment used for the purchase.
Item(s) will only be considered ‘unsuitable’ if:
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They are damaged (evidence must be provided).
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Wrong item(s) are sent (evidence must be provided).
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Please note that we will not accept refunds for product(s) that have been damaged during transit.
We are also not liable for product(s) that have been lost during transit.
Please note that:
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Items sent back without approval will not be eligible for a refund.
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Items bought at a third-party website/physical store will not be eligible for a refund.
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We will be returning the amount you have paid for product(s) (including any discounts).
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Our Shipping address will only be given when a return has been approved.
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Contact Us
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If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at artsfashionhouse@gmail.com
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By shopping with Arts Fashion House, you agree to adhere to the terms outlined in this Refund and Returns Policy. We strive to provide exceptional customer service and will do our utmost to address any issues you may encounter with your purchase.